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Frequently Asked Questions


About Our Products

What kind of print quality can I expect?

All of our prints are either provided by a reputable print publisher or printed in-house by one of our skilled art craftsmen. Each art print is printed on high-quality stock paper of medium to heavy thickness. The latest in printing technology is used to ensure the highest quality possible when creating art reproductions.

What kind of framing and canvas quality can I expect?

Every framed piece of artwork purchased at is individually built to order based on your specifications. In our New Jersey warehouse, one of our skilled craftsmen will measure, cut and assemble your chosen glass/plexiglass, mat and frame or canvas to create a piece of finished art that's just for you. Once this is completed, a quality assurance technician will check over all parts of your framed or canvas art to make sure that your artwork lives up to our 100% Satisfaction Guaranteed policy. On the back of framed art, you'll see a sticker signed by our QA team that shows that your artwork was individually reviewed.

Will the print look just like the online image and are the dimensions accurate?

At, we work tirelessly each day to provide you with the most up-to-date images and descriptions possible. There are times, however, when there are minor differences between what is represented on our website and what you receive. If this occurs or you are unsatisfied for any reason, you can always return your artwork within 30-days for a full refund (less shipping charges).

Placing an Order

How can I place an order?

You can place an order by simply clicking on the "Add to Cart" button next to any product you wish to purchase. After you've added everything you want to buy to your cart, simply click on the cart in the upper right-hand corner of our website. Once at your cart, simply follow the checkout instructions to complete your purchase.

What method of payment can I use?

We accept all major forms of payment at At checkout, you can use Visa, Mastercard, American Express or Discover for payment by credit card. We also offer checkout through PayPal and Amazon for you convenience. We are not affiliated with Amazon or PayPal and do not honor any discounts or shipping rates these companies support, including Amazon Prime.

Is my transaction safe?

We know how important your privacy is and strive to ensure that it will always be safe and secure. When you enter your credit card or customer information at checkout, we encrypt all of your personal info via SSL (secure socket layer technology). We do not store any security codes or PIN data associated with your card. At no point have we ever or will ever rent, sell or trade your information with another company without your consent. For more information on your security, please visit our privacy policy.

Do I have to order online?

Don't want to order online? Not a problem. Feel free to call one of our Customer Service Representatives at 1-800-644-1ART (1-800-644-1278) who can take your order right on the phone.

Do I have to pay for tax, customs or duties?

Only orders that are shipping to a location in New Jersey will be charged a 7.00% sales tax upon purchase. No other states or countries will be charged for tax, customs or duties for placing an order.

After You've Placed an Order

How can I track my order?

Once you have placed an order, you can track your order by visiting our order status page. Simply type in your order number along with the email associated with your order and you can check on its status. You will also receive an email when your order is placed and another once it ships.

When will my credit card be billed?

If you've used a credit card as your method of payment, your financial institution will receive the charge within 1 hour of the order being placed. For orders placed using PayPal or Amazon payment methods, you will be billed according to their methods of payment.

Why does it take so long for my order to ship out and be delivered?

Each order placed at will have a unique "ships within" time per product type. These "ships within" times are based on how long it takes for the product you ordered to be processed, customized, quality checked and packaged. When determining when your order will arrive, you will also need to take into account how long it takes for UPS to deliver your package based on the method of shipping you selected at checkout. To determine when your artwork should arrive, simply add the production time to the delivery time. NOTE: Production time and delivery time are based on business days, not calendar days.

Product Type

Production Time

In-stock Art Prints

Ships within 1 business day

Print on Demand Art Prints

Ships within 1-2 business days

Publisher Supplied Art Prints

Ships within Time Varies

Framed and Canvas Art

Usually Ships within 5-8 business days

Shipping Method

Delivery Time

Standard Ground Shipping

Up to 5 Business Days

2-Day Expedited Shipping

2 Business Days

Standard Overnight Shipping

1 Business Day Shipping Zones:

Framed Art Shipping Zones

What if I need my order faster?

In some cases, we may be able to expedite the production time of your order. If you need your order prior to your estimated delivery date, please contact us immediately so we can work with our team to accommodate your delivery needs.

How will my order be shipped?

All orders shipping to the United States of America or Canada are usually shipped via our choice carrier, UPS. International orders will be shipped via Fedex or another shipping provider.

Can I ship to a P.O. Box?

We do not currently ship to P.O. Boxes due to their size restraints and the fragility of finished artwork.

Will my order be shipped together?

If you have ordered prints, your art prints may be shipped together in a cardboard tri-hex/tube. However, most framed and canvas products ordered are shipped separately due to their size and fragility.

What sort of packaging do you use?

We want your art to look just as good when it reaches your door as it does when it leaves our facility. This is why we use different packaging materials for each piece based on its size and fragility. Packing can include layers of bubble wrap, plastic wrap and cardboard around each piece of artwork to ensure that it arrives undamaged. We also continuously work with UPS, our choice shipping provider, to decrease damage rates by exploring new shipping opportunities.

Is my package insured?

All artwork shipped out from is insured via UPS. In the rare event that you do receive a damaged item, please contact us immediately so that we can set it right.

Once You've Received Your Order

What should be included in my order?

For those who have purchased framed art, you should receive the artwork itself with a hanging cleat installed on the back and a second hanging cleat that can be used to hang your art up on your wall. We do not include any screws, nails or other hanging hardware. The hardware you should use to hang up your artwork will vary based on what wall you want to hang it on.

How do I hang my framed art?

For more information on how to use our hanging cleat and how to hang your framed art, please visit our framed art hanging instructions page.

How do I hang my canvas art?

If you ordered a canvas piece of art and need instructions on how to hang it, please visit our page on how to hang canvas art.

What should I do if my order arrives damaged?

In the remote case that part or all of your order arrives damaged, please visit our return policy.

What do I do if I don't like my order?

At, we have a 100% Satisfaction Guaranteed policy. We want you to LOVE your art. If for any reason you are unsatisfied with your purchase, you can return it within 30 days for a refund (less shipping charges).